Frequently Asked Questions
Do we need to treat our barrels prior to use?
Not necessarily. If the barrel has been in the warehouse for a while, prior to delivery, you may want to add a few liters of non-chlorinated hot water and stand the barrel on its head. After a couple of minutes, turn the barrel over onto the other head. This procedure assures that the croze are tight and will not leak. Any barrel to be used shortly after delivery should be tight and does not need this treatment.
How do I get a pricelist?
If your winery is not already on our mailing list, please feel free to call us at 800-227-5625 to be added.
How do I order your products?
Most of our orders are taken over the phone, after the winemaker has had the opportunity to assess his/her barrel needs for that year. In the past few years, we have sold out so we encourage you to order early.
What are the dimensions of the various barrel styles?
Please look on our site for the different American Oak dimensions.
Do you sell used barrels?
Yes. We source our used barrels from local CA wineries and from Europe. We also sell used spirit barrels for use in beer production. Feel free to contact us for more details.
Do you offer an early order discount?
For a limited time period each season, on some of our products, North American clients with good payment histories can obtain a discount for early order, early reception and timely payment. Contact us early in the pre-Harvest cycle to see if you qualify.
How do I know when the barrels will arrive?
Our office staff should contact you prior to delivery. We make every effort to advise and consult in advance of delivery, to avoid surprises. Your barrel order has a target date for delivery, but we always try to re-confirm, prior to actual delivery.
How do I pay? Can I pay with a credit card?
Payment for wine barrels can be made by check, by wire transfer or credit cards.
What do I do if I have a leaky barrel?
Call us for a recommendation. Some leaks are easily dealt with on site, others are best handled in a workshop.
What is the warranty on your barrels?
One year guarantee of leak-free service on NEW barrel.